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What features should a medicine wholesaler’s security system have to ensure medicine safety and prevent theft?

A complete explanation of the regulatory basis, Drew Tang’s recommendations and risk alerts. The original material dates from 2025; read it alongside the latest official requirements.

Original guide, 2025 edition: These FAQs are provided for topic-based reference and have not all been individually checked against current rules. Please confirm fees, personnel, renewal, changes and product requirements against the professional in-depth guide for the relevant licence type and the official requirements in force at the time.

Drug Office, Department of Health Chinese Medicines Board

Q157 · Category D: Premises and Storage Requirements (Q151-Q200)
Medicines, particularly controlled psychotropic medicines or high-value medicines, are targets for theft. An effective security system is therefore essential. Basic requirements include: first, physical security. The premises must have sturdy doors, windows and locks to restrict access by unauthorised persons. Areas where controlled medicines are stored (such as poison cabinets) must have additional reinforcement and locking measures. Second, an intruder alarm system. A professional burglar alarm system connected to a 24-hour security company must be installed, covering all entrances and key areas. Third, a video surveillance system (CCTV). High-resolution cameras should be installed at key locations such as entrances and exits, goods receiving and dispatch areas, and medicine storage areas. Footage must be retained for at least 30 days to support investigation and traceability in the event of an incident. Fourth, access control. A strict key management or access card system should be established to ensure that only authorised staff can enter medicine storage areas, with corresponding entry and exit records.

📘 Regulatory basis

The Pharmacy and Poisons Ordinance and related regulations require licensees to take all reasonable steps to ensure that poisons in their possession are kept securely and protected from theft or loss. There are stricter storage requirements for Schedule 1 poisons, for example, they must be kept in a locked cupboard or room.

📗 Drew Tang's recommendations

When installing CCTV, we recommend ensuring there are no blind spots in camera coverage, particularly in areas where high-value or controlled medicines are handled. In addition, prepare a written security procedure setting out how staff should respond to suspicious persons or security incidents, and train staff accordingly. This demonstrates to the regulator that you have not only invested in equipment but also put a sound management system in place.

📕 Risk notice

A missing or ineffective security system is a major obstacle to a licence application. If Drug Office officers consider your security measures insufficient to protect medicines, particularly medicines with a risk of misuse, they may refuse your application. Any loss or theft of medicines must be reported immediately to the Drug Office and the police. Failure to report promptly may result in serious disciplinary action.

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