Regulation of “remote pharmacy services” and “online pharmacies” in Hong Kong is still evolving. The core principle, however, is that any dispensing and sale of prescription medicines must take place under the direct supervision of a registered pharmacist and comply with all applicable pharmaceutical regulations. This means that even if a prescription is received through an online platform, the final review, dispensing, checking and supply of the medicine must be carried out in person by a registered pharmacist at physical premises holding a valid Authorised Seller of Poisons (ASP) (pharmacy) licence. Pharmacists responsible for online consultations must also be registered pharmacists in Hong Kong. In addition, the IT systems, data privacy safeguards and medicine delivery arrangements (particularly for cold-chain medicines) used throughout the process must be designed and managed by personnel with the relevant expertise to ensure that the service is safe, compliant and traceable.
HONG KONG DRUG LICENSING
For planned “remote pharmacy services” or “online pharmacy” businesses, what special qualifications are required of the relevant personnel?
A complete explanation of the regulatory basis, Drew Tang’s recommendations and risk alerts. The original material dates from 2025; read it alongside the latest official requirements.
Original guide, 2025 edition: These FAQs are provided for topic-based reference and have not all been individually checked against current rules. Please confirm fees, personnel, renewal, changes and product requirements against the professional in-depth guide for the relevant licence type and the official requirements in force at the time.
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