If you suspect that any individual or company is conducting unlicensed pharmaceutical activities in Hong Kong (including manufacture, wholesale, retail, import or export), you should report it to the Drug Office, Department of Health, through its medicine complaint hotline. You can call the hotline or submit a complaint by email, fax or post. When reporting, provide specific information wherever possible, such as the name and address of the company suspected of operating without a licence, the specific activities, when they occurred, and any evidence you can gather (such as photographs, receipts or screenshots of webpages). The Department of Health will handle all complaints confidentially and investigate based on the information you provide.
HONG KONG DRUG LICENSING
Which department should I report to if I suspect another company is operating without a licence?
A complete explanation of the regulatory basis, Drew Tang’s recommendations and risk alerts. The original material dates from 2025; read it alongside the latest official requirements.
Original guide, 2025 edition: These FAQs are provided for topic-based reference and have not all been individually checked against current rules. Please confirm fees, personnel, renewal, changes and product requirements against the professional in-depth guide for the relevant licence type and the official requirements in force at the time.
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