Which department should I report to if I find suspected counterfeit or non-compliant medicines on the market?

If you suspect that counterfeit or unregistered medicines are being sold on the market, or discover any non-compliant medicine sales (such as a drugstore selling prescription medicines), you should report it immediately to the Drug Office, Department of Health. The Drug Office has dedicated reporting channels, and members of the public can provide information by telephone, fax, email or post. When reporting, please provide as much detail as possible, including the suspected product's name, where and when it was purchased, the shop's name and address, and a description or photographs of anything suspicious. All reports will be handled confidentially. The Department of Health attaches great importance to reports from the public, as they are an important part of its medicine surveillance system. After receiving a report, the Drug Office will investigate and, if necessary, take enforcement action, including conducting inspections, taking samples for testing, requiring a product recall or even bringing criminal prosecutions. Safeguarding medicine safety is a shared responsibility, and your report may protect many people from harm.